Shipping Policy
Shipping Policy
Please allow 3-5 weeks for custom garments. While some garments may ship out sooner; this is the current lead time.
If multiple items are purchased with a custom good all items will ship out together unless separate orders are created.
The lead time of any order is divided into two parts:
• Processing time: 3-5 business days for jewelry pieces
3-5 weeks for custom pieces
• Shipping time for the US is 2-12 business days based on desired shipping chosen by the purchaser at checkout
Please make sure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Cancellations are accepted only within 24 hours of your order being placed
Should you wish to cancel your order a store credit will be applied to your account for future purchases. No refunds will be permitted on cancelled orders.
To cancel an order, please email us at info@sidiahwaugh.com within 1 day (24 hours) upon placing your order/s.
Please note that orders that have begun processing for shipment cannot be canceled. Custom/personalized orders cannot be canceled once work has begun.
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NOTE: To assure seamless delivery of your items, please carefully check your cart and shipping information before confirming your order.
SIDIAHWAUGH.com cannot be held responsible for customer errors in shipping addresses.
Should you have any queries, please contact us
Email: info@sidiahwaugh.com
Monday to Friday – 9:00 am to 7:00 pm